Privacy Policy
How SPUNUM Group collects, uses, and protects your business information. Effective for all visitors, buyers, and partners worldwide.
📅 Effective: September 3, 2026
🌍 Applies to: spunum.com & dsh.spunum.com
📝 Version: 1.0
1 Introduction
SPUNUM Group ("SPUNUM", "we", "our") operates the website spunum.com and its subdomains (including dsh.spunum.com) as a B2B furniture manufacturer and wholesale supplier.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, request a sample, or engage in any business communication with us.
B2B Focus: Our website serves business customers (wholesalers, distributors, retailers, hotel projects, and bulk buyers). We primarily collect business contact information, not personal consumer data.
By using our website, you agree to the collection and use of information in accordance with this policy.
2 What We Collect
We may collect the following categories of information:
- Business Contact Information: Name, company name, email address, phone/WhatsApp number, country/region, business type
- Inquiry Data: Product interests, quantity requirements, port/destination information, any message content you submit through our forms
- Sample Request Data: Shipping address, company registration (for new client verification)
- Technical Data: IP address, browser type and version, time zone, referring website, pages visited, and session duration (collected automatically via server logs)
- Communication Records: Copies of WhatsApp messages, emails, and inquiry history retained for customer service purposes
We do not collect payment card information, national ID numbers, or other sensitive personal data unrelated to business transactions.
3 How We Use Your Information
We use collected information for the following purposes:
- Respond to product inquiries and provide quotation within 24 hours
- Process sample requests and coordinate shipment logistics
- Communicate about order status, production schedules, and shipping updates
- Recommend suitable products based on your target market (Philippines / Indonesia / Thailand)
- Send promotional materials only with your explicit consent (you may unsubscribe at any time)
- Improve our website, product offerings, and customer service
- Comply with applicable legal and regulatory obligations
- Detect and prevent fraud or unauthorized access
Data Retention: Business contact and inquiry data is retained for up to 5 years after the last interaction. You may request deletion at any time (see Section 7).
4 How We Share Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Information may be shared only in the following circumstances:
- Business Partners: With logistics providers (TK STAR LOGISTICS), customs brokers, and overseas warehouse partners strictly for order fulfillment and shipment delivery
- Service Providers: With cloud hosting providers, email delivery services, and analytics platforms under strict data processing agreements
- Legal Compliance: When required by applicable law, court order, or government authority
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction with prior notice
Any third-party service provider receiving your data is contractually bound to use it only for the specific service rendered and to protect it with equivalent security measures.
5 Cookies & Tracking
Our website uses a limited number of cookies for essential functionality only:
- Language Preference Cookie: Stores your selected language to provide a consistent browsing experience across pages. Expires after 1 year.
- Inquiry Form Session Cookie: Temporarily tracks form submission state to prevent duplicate submissions. Expires when you close your browser.
- WhatsApp Float Widget State: Tracks whether the contact widget has been shown, to avoid repeated popups.
We do not use advertising cookies, third-party tracking pixels, or social media tracking tools on spunum.com.
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.
6 Data Security
SPUNUM Group implements the following measures to protect your information:
- SSL/TLS encryption for all data transmission between your browser and our server (HTTPS)
- Password-protected access to internal CRM and inquiry management systems
- Role-based access control: staff access is limited to information necessary for their job function
- Regular review and updating of server software, firewalls, and security configurations
- Server hosted in Alibaba Cloud Singapore region with physical security controls
- Inquiry database (SQLite) stored locally on secured server, not accessible publicly
No Data Breach Guarantee: While we implement industry-standard security measures, no system is 100% secure. We will notify affected users within 72 hours if we become aware of any data breach affecting their information.
7 Your Rights
As a business customer or website visitor, you have the right to:
- Access: Request a copy of all personal information we hold about you
- Correction: Request correction of inaccurate or outdated business contact information
- Deletion: Request deletion of your inquiry data and contact information at any time
- Withdraw Consent: Unsubscribe from promotional emails or WhatsApp marketing messages
- Data Portability: Request your data in a structured, machine-readable format
- Object: Object to the processing of your data for specific purposes
To exercise any of these rights, contact us using the details in Section 8. We will respond to all requests within 14 business days.
No Discrimination: We will not discriminate against you for exercising any of these rights. Service availability and pricing remain unchanged regardless of whether you exercise your data rights.
Last updated: September 3, 2026 · SPUNUM Group · spunum.com/privacy.html